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Pay It - Rent


Rent is either due weekly on a Monday, or monthly in advance. Click here to pay your rent online, 24 hours a day, through allpay.net, our preferred internet payment facility.

You have a variety of other options for paying your rent:

  • Rent Payment Card
  • Housing Benefit
  • Direct Debit
  • In Person
  • By Post
  • View your account online with My Tenancy
  • By Phone, using debit or credit card (call 01206 244700 Monday to Friday 9am-5pm)


When you start your tenancy, you will be sent a rent payment card. You can use this at post offices, PayPoint and PAYzone outlets. Details of shops that accept the payment card will be sent to you with your card, or you can also find the nearest payment outlets by typing your postcode into the search option on the PayPoint or PayZone web sites.


If you are on a low income you may be able to pay your rent through Housing Benefit. To find out if you may be eligible, please use our Housing Benefit Calculator to work out your entitlement. You should also contact your local Council immediately and advise the Income Management Team at Colne on 01206 244700.

Housing Benefit Offices:

  • Colchester: 01206 282600
  • Chelmsford: 01245 606879
  • Tendring: 01255 686811
  • Maldon: 01621 854477
  • Braintree: 01376 557852
  • Babergh: 01473 825798


You can pay your rent automatically each month by direct debit from your bank account. Paying by direct debit is simple, just call us on 01206 244700 to set up your account.


You can also view your rent account online through My Tenancy, which will help you keep up to date with any payments due. This is a secure online system and requires a username and password. To set this up, please contact the Customer Services Team on 01206 244700.

If you would like a reminder of your log-in details, or have any questions then please contact the Customer Services Team.


If you wish, you can pay your rent over the counter at our office during regular office hours. Please bring your rent payment card with you.


You may also choose to send a cheque by post for your rent. Please make sure you put your address on the back of the cheque and allow enough time for your cheque to reach our office by the due date.

If you ask us for details of your account over the phone, we will ask you for some form of identification, e.g. date of birth, postcode etc. Please do not be offended by this; we just want to be sure the right person is getting this information.