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Our key perfomance indicators

Colne sets its targets every financial year, aiming to improve and achieve a level of performance which makes us one of the top performing housing associations in our region. For details of how we perform compared to other social housing providers click here.

The figures on this page show our performance for the 2016/17 financial year to the end of February 2017. 

Key
Yes
Within 5%
No

 


Rent arrears - Current tenant rent arrears - all property types

Target Performance to date On target?
2.85% 2.86%  

Voids - How quickly we re-let our homes - all property types (average number of days properties are empty between lettings)

Target Performance to date On target?
18 days 30  days  

Estate Services - Resident satisfaction with our estate services

Target Performance to date On target?
Cleaning - 93% 81%  
Grounds maintenance - 93% 73%  

Anti-social behaviour

Target Performance to date On target?
Number of cases year to date 158 N/A
Cases completed within timescale - 95% 80%  
Satisfied with outcome - 85% 73%  

Complaints

Target Performance to date On target?
Number of complaints received 60 N/A
Responded to within target - 100% 72%  
Satisfied with outcome - 75% 82%  

Gas servicing - properties with a current gas certificates

Target Performance to date On target?
Properties with a current gas certificate - 100% 100%