What are you looking for?


On 1 July 2020, we merged with Greenfields Community Housing to form Eastlight Community Homes. Click here for the latest information on Covid-19 service changes.

Domestic abuse support

Hide this Page

Click here to hide this page

Cover your tracks

Click here for help covering your tracks online

Domestic abuse

This page explains how you can get help and support from Eastlight if you are experiencing or perpetrating domestic abuse.

You can find our Domestic Abuse Policy on our Eastlight Community Homes website here: Policies, Strategies and Key information

If you’re experiencing domestic abuse, Eastlight will act quickly, effectively and sympathetically to help you.


I’m experiencing domestic abuse. Where can I get help?

You can:

  • Report domestic abuse to us by calling 0330 128 0330, emailing customer.services@eastlighthomes.co.uk or completing the online form on this page: Report Anti-Social Behaviour. We will not leave a voicemail, respond by text or discuss your case with anyone else answering your phone.
  • Contact COMPASS – a charity supporting male and female victims of domestic abuse across Essex
  • Call the National Domestic Violence Helpline on 0808 2000 247
  • Call the police on 999 if there is any immediate danger, or visit a police station. If you're calling from a mobile phone but are unable to speak, press '55' when asked what type of service you require, then stay on the line.


Who else can I talk to and what services do they provide?

To find out about many of the domestic abuse and stalking charities who offer a range of support, please download this list.


Am I a victim/survivor of domestic abuse?

Domestic abuse can happen to anyone, yet the problem is often overlooked, excused, or denied. This is especially true when the abuse is psychological, rather than physical.

Noticing and acknowledging the signs of an abusive relationship is the first step to ending it. If you recognise yourself or someone you know in the following descriptions of abuse, reach out now. There is help available. No one should live in fear of the person they love.

Do you:

  • feel afraid of your partner much of the time?
  • avoid certain topics out of fear of angering your partner?
  • feel that you can’t do anything right for your partner?
  • believe that you deserve to be hurt or mistreated?
  • wonder if you’re the one who is crazy?
  • feel emotionally numb or helpless?

Does your partner:

  • humiliate or yell at you?
  • criticise you and put you down?
  • treat you so badly that you’re embarrassed for your friends or family to see?
  • ignore or put down your opinions or accomplishments?
  • blame you for their own abusive behaviour?
  • see you as property or a sex object, rather than as a person?
  • have a bad and unpredictable temper?
  • hurt you, or threaten to hurt or kill you?
  • threaten to take your children away or harm them?
  • threaten to commit suicide if you leave?
  • force you to have sex?
  • destroy your belongings?
  • act excessively jealous and possessive?
  • control where you go or what you do?
  • keep you from seeing your friends or family?
  • limit your access to money, the phone, or the car?
  • constantly check up on you?

If you answered yes to any of the questions, you may be in an abusive relationship.


What can Eastlight do for survivors experiencing Domestic Abuse?

We will:

  • Offer you support and advice from our trained team
  • Provide emotional support and practical help and advice
  • Be sensitive and understanding when we discuss your housing options
  • Work with councils, Police and other organisations to ensure you have support when you need it
  • React quickly and effectively to make sure you are safe
  • Take action against those who are responsible for domestic abuse through their Tenancy Agreement, if you agree.


What if I want to stay in my home?

We recognise that housing is one of the main factors why survivors do not leave abusive homes.

If you are experiencing domestic abuse and you want to stay in your current home, our staff can give you support and advice on what you need to do.  We can also talk to you about keeping you safe in your home.


What if I cannot return to my home?

If you cannot get into your home or are afraid to stay there, we can help you.

Eastlight can give you housing advice and make referrals into specialist domestic abuse services to help identify a Women’s Refuge if needed. 

Our staff will listen to you and give you advice while working with the Police to offer support.


Will my partner (or the person causing Domestic Abuse) know that I have asked for help?

Eastlight will never inform the person responsible that we have spoken to you. As your safety is our main priority we will also not take any action against this person without consulting you first.


Does Eastlight work with perpetrators of domestic abuse?

Our staff may be able to support the perpetrator (the person responsible).

If you want to change your behaviour, speak to us and we will offer non-judgemental support.

We work with The Change Hub to support perpetrators of domestic abuse who are committed to addressing their behaviour.


I am worried about someone seeing my internet browser history

If you want to be completely sure of not being tracked online, use a computer at a local library, an internet cafe, a friend’s house or at work.

You can also delete your browser history which will remove the history of the pages you’ve visited. Click the link at the top of this page to find out more.


Make a Stand

Having supported 200 victims of domestic abuse since 2015, we've seen all too often the devastation abusers cause and the support social landlords should offer to victims.  That's why we have joined hundreds of other UK housing associations by signing up to to the Chartered Institute of Housing's 'Make a Stand' campaign.  For more information on the campaign please click on the following link: Make a Stand.