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Customer Services

If you can’t find the information you need on our website or on our handbook, our Contact Centre are your first point of call. 

You can contact us by email, text or phone!

Text: 07539 114114
Phone: 01206 244700

Our Customer Services Team

Need specialist help?

Get in touch with our Contact Centre if you need hands-on support and they will arrange for a Specialist Officer to contact you. 

Our Specialist Officers replace your previous Housing/Neighbourhood Officer or Scheme Officer. 

Our Contact Centre team are here to assess whether you need the help of our specially trained officers. 

For residents, your homes and communities

Housing Services Team

Supporting you with all aspects of your tenancy, from offering a home to changing or ending a tenancy.

Providing advice on rent, debt and repayment plans.

Anti-social behaviour
Working with residents and the local community to manage high risk, persistent anti-social behaviour.

When you need hands-on support

Tenancy Sustainment Team
Short-term support tailored to needs of vulnerable residents, particularly at the start of tenancies and when tenancies are at risk. Welfare benefits advice and signposting to further expert support.

Helping you keep your home decent and safe

Building Surveyors
Manage the condition of your home. Help keep your home in a good state of repair.

Property Compliance Officers
Check your home and surrounding areas are safe and up to standard. Fire safety and estate checks.

Not what you’re looking for? Your answer may be on our FAQs page.