Putting things right: the Housing Ombudsman Service’s new complaints code
If you have an issue about Eastlight, then we want to hear about it!
We take customer complaints seriously – not only because we want to put things right, but...
Emergency repairs include:
Total loss of heating
Total loss of electricity
Fire alarm system requiring resetting
Sewer overflow into the property
Or anything that cannot wait until the next working day.
Call 999 if you experience a high level emergency such as a flood or fire.
If you are a resident living in Cobbs Place, Dawn House or Peverell House, Chelmsford, please contact Origin Housing on 0300 323 0325.
Please click on the button which best describes the type of repair you need - you must click on at least one.:
Please, fill in all the required fields.
All fields are required.
Your Rent Account Number or Leasehold Account Number:
Please upload a photo or video of the problem if possible: Files to include jpeg, mp4 or wav - max file size: 5MB
Our email and social media inboxes are monitored during office hours only. (9am-5pm Monday to Friday)