Our contact details have changed to:
Phone: 0330 128 0330
Text: 07860 024 511
Email: customer.services@eastlighthomes.co.uk
Pay your rent Allpay: 0330 041 6497
All responsive repairs are now carried out by Eastlight Community Homes. Please make a note of the above numbers.
If you have already reported a repairs you do not need to do anything. We will be in touch.
Our offices remain closed.
To view our current interactive forms, click here.
This diary is to enable us to obtain supporting evidence for the ASB you are experiencing. This information gathered will give us a good understanding of the issues you are facing and will allow us to address and hopefully resolve the situation.
This policy sets out Colne’s approach to dealing with requests for aids and/or adaptations to its properties.
Orchard Gardens is set in a beautiful complex of mature gardens, which comprises of 14 bungalows and 29 apartments.
Quay Courtyard and Compass Court are set in a beautiful complex of of 32 homes. We are adjacent to the River Stour and many properties enjoy a panoramic view.
This booked is to help you understand your tenancy agreement. It explains your rights and responsibilities in your home.
Your specific repairs and maintenance responsibilities are listed in your lease. This guide contains details of the main responsibilities that are common to most leases.
Our aim is to provide suitable accommodation for you and your family. This leaflet gives information about your options and our services.
This website advises you what we expect from you and what standards of service you will get from us. It contains all the information that will help you as a resident.
This leaflet outlines all the different ways you can pay your rent. We hope by offering these various methods it will allow our residents to choose the method that suits them. Each way of paying is explained in this leaflet.
A lot of people get behind with their rent for different reasons, this leaflet says what you can do to sort your rent arrears and help keep your home.
Download our useful guide on health and safety issues including damp, asbestos and fire safety
Please complete this form if you are 55 or over (60 for some schemes), retired and want to join our Older People’s Housing waiting list. You can find details of our schemes in our Housing for Older People brochure.
Does your current property no longer suit your requirements? Are you looking to move to a different area? If the answer is yes, then a mutual exchange with another Colne resident, a different housing association or a council tenant might be the answer you are looking for.
Please fill in this form if you would like to mutually exchange with a Colne or non-Colne resident
Colne and Eastlight aims to provide you with excellent customer service at all times, so we need you to tell us if we make a mistake. This leaflet explains how you can make a complaint, and how we will treat your complaint to ensure that you are fully satisfied.
Please fill in this form if you would like to request an improvement for your home
If your home has an air source heat pump installed, this guide will tell you how the system operates and how to use it
Please fill out this anti-social behaviour diary sheet if you have been recommended to by your housing officer
Complete and send this to us if you want to apply for a reissue of your allpay card
As a Customer of Colne you can expect to receive the very highest levels of customer service. This is our commitment to you
