Downloads and Information
Residents Handbook
This website advises you what we expect from you and what standards of service you will get from us. It contains all the information that will help you as a resident.
Guide to Ways to Pay
This leaflet outlines all the different ways you can pay your rent. We hope by offering these various methods it will allow our residents to choose the method that suits them. Each way of paying is explained in this leaflet.
Supporting you to pay your rent
A lot of people get behind with their rent for different reasons, this leaflet says what you can do to sort your rent arrears and help keep your home.
Health and Safety Guide
Download our useful guide on health and safety issues including damp, asbestos and fire safety
FAQs: Rent changes from April 1 2019
Our FAQs guide about rent changes from April 1 2019
Your New Home
This leaflet describes the type of condition you should expect to find your new home in when you move in. Colne will ensure that your property is structurally safe, free from serious disrepair and damp.
Affordable Housing for Older People brochure
Our brochure about Affordable Housing for Older People
Older People’s Housing Application Form
Please complete this form if you are 55 or over (60 for some schemes), retired and want to join our Older People’s Housing waiting list. You can find details of our schemes in our Housing for Older People brochure.
Mutual Exchanges
Does your current property no longer suit your requirements? Are you looking to move to a different area? If the answer is yes, then a mutual exchange with another Colne resident, a different housing association or a council tenant might be the answer you are looking for.
Mutual exchange application form
Please fill in this form if you would like to mutually exchange with a Colne or non-Colne resident
Housing transfer application form
Please fill in this form if you would like to apply to transfer to another Colne home
Making a Complaint
Colne aims to provide you with excellent customer service at all times, so we need you to tell us if we make a mistake. This leaflet explains how you can make a complaint, and how Colne will treat your complaint to ensure that you are fully satisfied.
Managing your Neighbourhood
We will maintain your neighbourhood with a consistent approach, providing grounds maintenance, communal area cleaning, refuse collection and planned improvements to our estates.
Home Improvement Request Form
Please fill in this form if you would like to request an improvement for your home
Fire, Gas and Carbon Monoxide Safety Regulations
what English social landlords need to know
Pet application form
Please fill in this form if you would like to apply for permission for a pet
Using your Air Source Heat Pump (ASHP)
If your home has an air source heat pump installed, this guide will tell you how the system operates and how to use it
RECYCLING INFORMATION FOR COLCHESTER FLAT RESIDENTS
Colchester Borough Council have made it easy for you to do your bit and recycle your plastic waste
Anti-social behaviour multiple incident form
Please fill out this anti-social behaviour diary sheet if you have been recommended to by your housing officer
Colne Service Charge Policy
At Colne we update service charges annually and are transparent about this.
Leasehold Management Policy
This policy sets out Colne's approach to Leasehold Management
allpay card request form
Complete and send this to us if you want to apply for a reissue of your allpay card
Colne Customer Commitment
As a Customer of Colne you can expect to receive the very highest levels of customer service. This is our commitment to you
Guide to your Rent
All social landlords (councils and housing associations) must use the same method for working out rents. This is called rent restructuring. The aim is that, by 2012, all residents of councils or housing associations should have their rent set in the same way.