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Tenancy Agreement for Shared Supported Housing

Tenancy Agreement for Shared Supported Housing

This booked is to help you understand your tenancy agreement. It explains your rights and responsibilities in your home.

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Guide to repairs and maintenance Leasehold Properties

Guide to repairs and maintenance Leasehold Properties

Your specific repairs and maintenance responsibilities are listed in your lease. This guide contains details of the main responsibilities that are common to most leases.

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A guide to the housing transfer list

A guide to the housing transfer list

This guide is intended for existing Colne customers who are looking to move.

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The Start of Your Tenancy

The Start of Your Tenancy

A guide to what to do to avoid falling behind in your rent payments.

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Aids and Adaptations

Aids and Adaptations

Our aim is to provide suitable accommodation for you and your family. This leaflet gives information about your options and our services.

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Anti-social Behaviour Guide

Anti-social Behaviour Guide

The leaflet outlines how we can provide support with ASB cases.

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People Strategy 2017- 20

People Strategy 2017- 20

The People Strategy will enable Colne to deliver our strategic aspirations. This leaflet details our current strategy and goals.

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Residents Handbook

Residents Handbook

This website advises you what we expect from you and what standards of service you will get from us. It contains all the information that will help you as a resident.

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Guide to Ways to Pay

Guide to Ways to Pay

This leaflet outlines all the different ways you can pay your rent. We hope by offering these various methods it will allow our residents to choose the method that suits them. Each way of paying is explained in this leaflet.

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Supporting you to pay your rent

Supporting you to pay your rent

A lot of people get behind with their rent for different reasons, this leaflet says what you can do to sort your rent arrears and help keep your home.

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Health and Safety Guide

Health and Safety Guide

Download our useful guide on health and safety issues including damp, asbestos and fire safety

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Health and Safety Policy Statement

Health and Safety Policy Statement

Our commitment to health and safety

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FAQs: Rent changes from April 1 2019

FAQs: Rent changes from April 1 2019

Our FAQs guide about rent changes from April 1 2019

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Affordable Housing for Older People brochure

Affordable Housing for Older People brochure

Our brochure about Affordable Housing for Older People

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Older People’s Housing  Application Form

Older People’s Housing Application Form

Please complete this form if you are 55 or over (60 for some schemes), retired and want to join our Older People’s Housing waiting list. You can find details of our schemes in our Housing for Older People brochure.

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Mutual Exchanges

Mutual Exchanges

Does your current property no longer suit your requirements? Are you looking to move to a different area? If the answer is yes, then a mutual exchange with another Colne resident, a different housing association or a council tenant might be the answer you are looking for.

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Mutual exchange application form

Mutual exchange application form

Please fill in this form if you would like to mutually exchange with a Colne or non-Colne resident

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Housing transfer application form

Housing transfer application form

Please fill in this form if you would like to apply to transfer to another Colne home

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Making a Complaint

Making a Complaint

Colne aims to provide you with excellent customer service at all times, so we need you to tell us if we make a mistake. This leaflet explains how you can make a complaint, and how Colne will treat your complaint to ensure that you are fully satisfied.

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Gardening maintenance schedule

Gardening maintenance schedule

Our annual gardening schedule

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Home Improvement Request Form

Home Improvement Request Form

Please fill in this form if you would like to request an improvement for your home

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Fire, Gas and Carbon Monoxide Safety Regulations

Fire, Gas and Carbon Monoxide Safety Regulations

what English social landlords need to know

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Pet application form

Pet application form

Please fill in this form if you would like to apply for permission for a pet

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Using your Air Source Heat Pump (ASHP)

Using your Air Source Heat Pump (ASHP)

If your home has an air source heat pump installed, this guide will tell you how the system operates and how to use it

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Anti-social behaviour multiple incident form

Anti-social behaviour multiple incident form

Please fill out this anti-social behaviour diary sheet if you have been recommended to by your housing officer

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Colne Service Charge Policy

Colne Service Charge Policy

At Colne we update service charges annually and are transparent about this.

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Leasehold Management Policy

Leasehold Management Policy

This policy sets out Colne's approach to Leasehold Management

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allpay card request form

allpay card request form

Complete and send this to us if you want to apply for a reissue of your allpay card

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Business Strategy

Business Strategy

In 2016, the Board and Chief Executive launched a new business strategy 'Enabling Independent Living' which explores how we can do more to contribute to the housing needs of the East of England over the coming years.

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Colne Customer Commitment

Colne Customer Commitment

As a Customer of Colne you can expect to receive the very highest levels of customer service. This is our commitment to you

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