Downloads and Information

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We are working to make all of our forms interactive so that you can download and submit them online.

To view our current interactive forms, click here.

Anti Social behaviour Diary

This diary is to enable us to obtain supporting evidence for the ASB you are experiencing. This information gathered will give us a good understanding of the issues you are facing and will allow us to address and hopefully resolve the situation.

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Housing Application form

Please complete this interactive form to apply for housing .

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Pet Policy

This policy provides guidance to staff and customers on the type and breed of animals permitted within Colne’s properties.

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Complaints and Compensation Policy

This policy details Colne’s approach to customer complaints and compensation.

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Allocations and Lettings Policy

This policy defines Colne’s approach to the allocation of its properties.

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Aids and Adaptations Policy

This policy sets out Colne’s approach to dealing with requests for aids and/or adaptations to its properties.

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Orchard Gardens

Orchard Gardens is set in a beautiful complex of mature gardens, which comprises of 14 bungalows and 29 apartments.

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Quay Courtyard and Compass Court

Quay Courtyard and Compass Court are set in a beautiful complex of of 32 homes. We are adjacent to the River Stour and many properties enjoy a panoramic view.

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Tenancy Agreement for Shared Supported Housing

This booked is to help you understand your tenancy agreement. It explains your rights and responsibilities in your home.

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Guide to repairs and maintenance Leasehold Properties

Your specific repairs and maintenance responsibilities are listed in your lease. This guide contains details of the main responsibilities that are common to most leases.

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A guide to the housing transfer list

This guide is intended for existing Colne customers who are looking to move.

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The Start of Your Tenancy

A guide to what to do to avoid falling behind in your rent payments.

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Aids and Adaptations

Our aim is to provide suitable accommodation for you and your family. This leaflet gives information about your options and our services.

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Anti-social Behaviour Guide

The leaflet outlines how we can provide support with ASB cases.

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People Strategy 2017- 20

The People Strategy will enable Colne to deliver our strategic aspirations. This leaflet details our current strategy and goals.

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Residents Handbook

This website advises you what we expect from you and what standards of service you will get from us. It contains all the information that will help you as a resident.

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Guide to Ways to Pay

This leaflet outlines all the different ways you can pay your rent. We hope by offering these various methods it will allow our residents to choose the method that suits them. Each way of paying is explained in this leaflet.

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Supporting you to pay your rent

A lot of people get behind with their rent for different reasons, this leaflet says what you can do to sort your rent arrears and help keep your home.

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Health and Safety Guide

Download our useful guide on health and safety issues including damp, asbestos and fire safety

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Health and Safety Policy Statement

Our commitment to health and safety

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FAQs: Rent changes from April 1 2019

Our FAQs guide about rent changes from April 1 2019

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Affordable Housing for Older People brochure

Our brochure about Affordable Housing for Older People

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Older People’s Housing Application Form

Please complete this form if you are 55 or over (60 for some schemes), retired and want to join our Older People’s Housing waiting list. You can find details of our schemes in our Housing for Older People brochure.

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Mutual Exchanges

Does your current property no longer suit your requirements? Are you looking to move to a different area? If the answer is yes, then a mutual exchange with another Colne resident, a different housing association or a council tenant might be the answer you are looking for.

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Mutual exchange application form

Please fill in this form if you would like to mutually exchange with a Colne or non-Colne resident

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Housing transfer application form

Please fill in this form if you would like to apply to transfer to another Colne home

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Making a Complaint

Colne aims to provide you with excellent customer service at all times, so we need you to tell us if we make a mistake. This leaflet explains how you can make a complaint, and how Colne will treat your complaint to ensure that you are fully satisfied.

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