Downloads and Information
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Pet Policy
This policy provides guidance to staff and customers on the type and breed of animals permitted within Colne’s properties.
Complaints and Compensation Policy
This policy details Colne’s approach to customer complaints and compensation.
Allocations and Lettings Policy
This policy defines Colne’s approach to the allocation of its properties.
Aids and Adaptations Policy
This policy sets out Colne’s approach to dealing with requests for aids and/or adaptations to its properties.
Orchard Gardens
Orchard Gardens is set in a beautiful complex of mature gardens, which comprises of 14 bungalows and 29 apartments.
Quay Courtyard and Compass Court
Quay Courtyard and Compass Court are set in a beautiful complex of of 32 homes. We are adjacent to the River Stour and many properties enjoy a panoramic view.
Tenancy Agreement for Shared Supported Housing
This booked is to help you understand your tenancy agreement. It explains your rights and responsibilities in your home.
Guide to repairs and maintenance Leasehold Properties
Your specific repairs and maintenance responsibilities are listed in your lease. This guide contains details of the main responsibilities that are common to most leases.
A guide to the housing transfer list
This guide is intended for existing Colne customers who are looking to move.
The Start of Your Tenancy
A guide to what to do to avoid falling behind in your rent payments.
Aids and Adaptations
Our aim is to provide suitable accommodation for you and your family. This leaflet gives information about your options and our services.
Anti-social Behaviour Guide
The leaflet outlines how we can provide support with ASB cases.
People Strategy 2017- 20
The People Strategy will enable Colne to deliver our strategic aspirations. This leaflet details our current strategy and goals.
Residents Handbook
This website advises you what we expect from you and what standards of service you will get from us. It contains all the information that will help you as a resident.
Guide to Ways to Pay
This leaflet outlines all the different ways you can pay your rent. We hope by offering these various methods it will allow our residents to choose the method that suits them. Each way of paying is explained in this leaflet.
Supporting you to pay your rent
A lot of people get behind with their rent for different reasons, this leaflet says what you can do to sort your rent arrears and help keep your home.
Health and Safety Guide
Download our useful guide on health and safety issues including damp, asbestos and fire safety
FAQs: Rent changes from April 1 2019
Our FAQs guide about rent changes from April 1 2019
Affordable Housing for Older People brochure
Our brochure about Affordable Housing for Older People
Older People’s Housing Application Form
Please complete this form if you are 55 or over (60 for some schemes), retired and want to join our Older People’s Housing waiting list. You can find details of our schemes in our Housing for Older People brochure.
Mutual Exchanges
Does your current property no longer suit your requirements? Are you looking to move to a different area? If the answer is yes, then a mutual exchange with another Colne resident, a different housing association or a council tenant might be the answer you are looking for.
Mutual exchange application form
Please fill in this form if you would like to mutually exchange with a Colne or non-Colne resident
Housing transfer application form
Please fill in this form if you would like to apply to transfer to another Colne home
Making a Complaint
Colne aims to provide you with excellent customer service at all times, so we need you to tell us if we make a mistake. This leaflet explains how you can make a complaint, and how Colne will treat your complaint to ensure that you are fully satisfied.
Home Improvement Request Form
Please fill in this form if you would like to request an improvement for your home
Fire, Gas and Carbon Monoxide Safety Regulations
what English social landlords need to know
Pet application form
Please fill in this form if you would like to apply for permission for a pet
Using your Air Source Heat Pump (ASHP)
If your home has an air source heat pump installed, this guide will tell you how the system operates and how to use it
Anti-social behaviour multiple incident form
Please fill out this anti-social behaviour diary sheet if you have been recommended to by your housing officer
Colne Service Charge Policy
At Colne we update service charges annually and are transparent about this.
Leasehold Management Policy
This policy sets out Colne's approach to Leasehold Management
allpay card request form
Complete and send this to us if you want to apply for a reissue of your allpay card
Business Strategy
In 2016, the Board and Chief Executive launched a new business strategy 'Enabling Independent Living' which explores how we can do more to contribute to the housing needs of the East of England over the coming years.
Colne Customer Commitment
As a Customer of Colne you can expect to receive the very highest levels of customer service. This is our commitment to you