This website advises you what we expect from you and what standards of service you will get from us. It contains all the information that will help you as a resident.
This leaflet outlines all the different ways you can pay your rent. We hope by offering these various methods it will allow our residents to choose the method that suits them. Each way of paying is explained in this leaflet.
A lot of people get behind with their rent for different reasons, this leaflet says what you can do to sort your rent arrears and help keep your home.
Download our useful guide on health and safety issues including damp, asbestos and fire safety
Our FAQs guide about rent changes from April 1 2019
This leaflet describes the type of condition you should expect to find your new home in when you move in. Colne will ensure that your property is structurally safe, free from serious disrepair and damp.
Our brochure about Affordable Housing for Older People
Please complete this form if you are 55 or over (60 for some schemes), retired and want to join our Older People’s Housing waiting list. You can find details of our schemes in our Housing for Older People brochure.
Does your current property no longer suit your requirements? Are you looking to move to a different area? If the answer is yes, then a mutual exchange with another Colne resident, a different housing association or a council tenant might be the answer you are looking for.
Please fill in this form if you would like to mutually exchange with a Colne or non-Colne resident
Please fill in this form if you would like to apply to transfer to another Colne home
Colne aims to provide you with excellent customer service at all times, so we need you to tell us if we make a mistake. This leaflet explains how you can make a complaint, and how Colne will treat your complaint to ensure that you are fully satisfied.
We will maintain your neighbourhood with a consistent approach, providing grounds maintenance, communal area cleaning, refuse collection and planned improvements to our estates.
Please fill in this form if you would like to request an improvement for your home
what English social landlords need to know
Please fill in this form if you would like to apply for permission for a pet
If your home has an air source heat pump installed, this guide will tell you how the system operates and how to use it
Colchester Borough Council have made it easy for you to do your bit and recycle your plastic waste
Please fill out this anti-social behaviour diary sheet if you have been recommended to by your housing officer
At Colne we update service charges annually and are transparent about this.
This policy sets out Colne's approach to Leasehold Management
Complete and send this to us if you want to apply for a reissue of your allpay card
As a Customer of Colne you can expect to receive the very highest levels of customer service. This is our commitment to you