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On 1 July 2020, we merged with Greenfields Community Housing to form Eastlight Community Homes. Click here for the latest information on Covid-19 service changes.

Opportunities

We want residents to be involved in different ways so that we can ensure that the services that we provide meet the needs of our residents!

One of our focus areas is resident involvement so we are working hard to develop these opportunities with you. We will keep you updated with our approach as it develops.

Below are a range of opportunities that you can get involved in but if there is something missing that you’d like to do, then please get in touch.

For more information about how we're strengthening your voice and improving your services please read our Residents' Report 2019. 

You had your say in March 2019 – and three of you won £100

Customers were invited to tell us what they think of Colne by taking part in satisfaction survey in March 2019. 

Every three years Colne carries out a survey of all our customers to find out what they think about a range of services we provide. 

It is called a STAR survey and includes questions about cleaning, grounds maintenance, communicating with Colne and whether we represent good value for money. The survey is carried out over the telephone or online.

In our last survey there was a prize draw where three prizes of £100 were allocated randomly to people who took part.

The results of the survey will be made public and they are helping us improve your services now and in future.

If you want to find out more please contact us.

E-mail, telephone, text and postal surveys

Surveys are a quick and easy way to give us your feedback, especially if you are short on time.  You can choose to receive surveys either via email or through the post – just let us know what you would prefer!

Video feedback

We have been working with a range of residents to shape what resident involvement could look like, and have found that video feedback works as a great way for our residents to share their views directly to Colne. We have run a range of video feedback projects in the past and look to continue developing these opportunities for all of our residents. If taking part in a video project interests you, please get in touch.

Focus groups

We recognise that some residents value sharing their views in person with other residents, which is why we run focus groups to enable residents to do this. If you are interested in taking part in a focus group opportunity do get in touch - we are always looking to meet new faces!