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On 1 July 2020, we merged with Greenfields Community Housing to form Eastlight Community Homes. Click here for the latest information on Covid-19 service changes.

Rent 2020

Concerned about the April 2020 rent increase? We're here to help. 




To support people with reduced or no income, the Government has made changes to the welfare benefit system. We have also made changes to our service model to ensure we can provide the best support. 

Click here to find out about what support you may be entitled to if:

  • You’re in work and not claiming benefits
  • You’re already claiming benefits
  • You’re making a new claim

If you cannot make your rent payment or make any new claims, please let us know. We are here to advise.

More information for residents:

Chartered Institute of Housing Advice

Support for those affected by Covid-19

Employment rights and sick pay

Benefits and coronavirus

Citizens Advice  

Coronavirus and your money 



Keep an eye on this page for the most up-to-date Rent 2020 FAQs. We will update based on the most common queries we receive. Want to submit a question to feature on this page? Use the pop up on the bottom right of this page.

Do I need to pay rent and service charges over the next 3 months?

Yes Rent and Service Charges are still due each week or month.


How can I arrange to pay my rent debt by instalments?

Contact our income team on 01206 244700 where one of our advisors is able to negotiate a repayment plan with you over the next 3 months


Will Colne take legal action to end my tenancy?

We understand how difficult the situation is for customers, Colne has suspended taking action in the County Court to recover debt or seek possession of your home.


Will Colne evict me from my home?

Colne will not take action to re-possess your home during the crisis.


Why is the rent going up this year?

Rents can be increased in April 2020 under the new Rent Standard for Housing Associations. This is the first year since 2015 that rents can go up.


How much will the rent increase?

There is a specific formula that Housing Associations must apply to increase a rent. This year the increase will be 2.7%.


What about service charges?

Service charges cover the actual costs of providing communal lighting, communal cleaning, rubbish clearance, and grounds maintenance. Charges will vary each year in line with the costs incurred.

If you pay a service charge, included in this pack of information is a breakdown of the services and estimated costs for 2020/21.


What do I need to do?

If you pay your rent by Bank Standing Order, Allpay or through Universal Credit: You should take note of the new amount to pay each week and:

If you pay by Standing Order let your Bank know of the new costs

If you pay by Allpay using a rent card, pay the new costs from Monday 6 April 2020.


I am on Universal Credit

On Monday 6 April 2020 (not before and not later) you need to update your Universal Credit journal with a change of circumstances and input your new rent and service charge.

Colne’s Income Management Team will check the new rent amount and approve it for you. We do this when we receive an email from the Department for Work and Pensions (DWP) that you have updated your journal.


What if I claim my housing costs through the Council and Housing Benefit?

Colne will let the Housing Benefit teams at each Local Authority know of the new rent and service charges


What if I pay by Direct Debit?

Colne will adjust your Direct Debit to take account of the new rent and service charges.

You will receive confirmation from Allpay, with a letter of your amended direct debit.


What about water charges?

Colne recovers the costs of the water rates charged by Anglian Water as the invoice is sent to us as a whole scheme. We share the costs by the number of properties in each scheme.

Please note, not every scheme has water charges included as part of the rent charge.


What about personal charges for gas and electricity?

Colne divides the cost of gas and electricity by communal areas and personal use.

Personal costs of gas and electricity are borne by you and are not eligible for Housing Benefit or as a housing cost through Universal Credit.

Please use our new Rent 2020 inbox for all rent increase enquiries



If you would like to speak to an advisor, call 01206 244700

Remember our social media pages are monitored 9am-5pm.

Did you know about our helpful customer leaflets?




Be sure to use the links on the side for money advice and information on how to manage your finances