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On 1 July 2020, we merged with Greenfields Community Housing to form Eastlight Community Homes. Click here for the latest information on Covid-19 service changes.

Report it - Anti-social behaviour (ASB)

Anti-social behaviour is any unacceptable conduct likely to cause harrassment, alarm or distress to your household or local community. It can include many things from nuisance neighbours and littering to vandalism and intimidation.

Colne takes a positive stance in tackling anti-social behaviour. By working together we can help build a culture of respect and improve the quality of life in our community.

We are proactive in our approach to tackling anti-social behaviour and work with technology to improve communities. Residents who are experiencing noise disturbance can report this on our Noise App. For more information about how to use the app, please read our Noise App step by step guide.

Experiencing anti-social behaviour?

If you are considering reporting anti-social behaviour, Colne enables and expects you to take reasonable steps to resolve the problem for yourself. Please see our tips below to find out more.

Below are examples of issues which may cause upset or disturb people but are unlikely to be dealt with as Anti-Social Behaviour:

  • Where there is no breach in the tenancy,  i.e. people staring or being inconsiderate
  • One-off or isolated incidents, e.g. party or an argument or single altercation
  • Noise transference due to poor sound insulation
  • Babies crying
  • Children playing (including ball games)
  • Cooking smells
  • Doors and drawers being shut
  • Dishwashers, hoovers, tumble dryers, washing machines and or other household appliances
  • Dropping of objects
  • Moving of furniture
  • General talking including loud talking and or laughter
  • Heavy footfalls (people walking on floors or upstairs)
  • Flushing toilets and running water
  • People carrying out DIY jobs
  • Families arguing and shouting between themselves
  • Shift workers leaving/coming home
  • Sexual noises

5 top tips if you are having problems with another Colne tenant.

1. It's good to talk

If you are a Colne Housing tenant reporting problems with another Colne tenant, in most cases we recommend you try speaking to your neighbour in the first instance.

Good communication is often the best way to resolve issues. For example your neighbour may not have been aware of the nuisance they were causing. Most people would prefer that you spoke to them and gave them a chance to make things better, rather than reporting them to Colne.

We encourage neighbours to speak to each other in a polite and civil manner. Raising your voice or behaving aggressively will only make things worse. Try explaining to them what is causing the problem and how it is affecting you. Don’t rake over the past; focus on the here and now. In some cases you might want to invite them into your home so they can witness the problem for themselves.

2. Work together

The best outcome is for you and your neighbours to agree together what needs to happen to make things better. We believe that using this approach, neighbours can come up with agreements that are realistic and long-lasting.

3. Write a note

If you don’t feel able to speak to your neighbour face-to-face, we suggest you put a polite note through their door. Write down what’s causing you a problem and how it’s affecting you. Make sure the note is polite and can’t be taken in the wrong way. You could start the note by saying “This is a polite note to make you aware that…”. If you are able, give them chance to discuss the matter with you.

If there is a good reason you cannot speak to your neighbour or post a note, then please contact us

4. Contact us

Please be aware that Colne expects people making reports to take reasonable steps to resolve the problem for themselves. If you don’t then Colne may decline to take any further action in relation to your report.

If problems continue, please contact our Anti-social Behaviour Officers, who work closely with residents to tackle anti-social behaviour in our communities.

Get in touch with our Contact Centre who will arrange for one of the team to contact you.

Call 01206 244700

Or email info@colnehousing.co.uk

Online reporting

You can record noise disturbance out of hours through our Noise App. For information about how to use the app, please read our Noise App step by step guide.

You can also log the ASB in our Nuisance Diary and submit to us via our online forms portal. 

Our social media (Facebook and Twitter) pages are not checked out of hours so please do not post urgent reports on them.

5. When to contact the police

If you believe criminal activities are being carried out, you should also contact the police.     

If you or someone else is in immediate danger you must contact the police on 999, and then let us know of any crime reference numbers so we can work with the police to help you.       

For more information please read our ASB leaflet.

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